Guarantee
CUSTOMER CARE

Thank you for choosing Senator Windows. Now that you have invested in your windows and doors you want to keep them in premium condition for years to come. To get the best from your windows and doors and to ensure that your guarantee is adhered to, we advise you to follow our maintenance guidelines. In the unlikely event of any difficulties, please contact your Senator Dealer in the first instance, who will be pleased to help you. Your Senator Dealers details can be found here.

GUARANTEE

Here at Senator all of our products are manufactured to the highest quality standards. All PVC and Aluminium windows and doors made by Senator are covered by our 15 year guarantee so you can be confident that you’re investing in products that will improve your home for many years to come. For more information on our guarantee please speak to your local dealer.

TAKING CARE OF YOUR WINDOWS AND DOORS

This information is designed to help you take care of your Senator windows and doors.

GENERAL MAINTENANCE
  • It is advisable to carry out routine maintenance twice a year, although this may need to be done more frequently in areas of high exposure.
  • As a general rule, all parts exposed when the window is closed should be washed down with warm soapy water using a soft cloth, rinsed well and dried thoroughly.
  • Avoid ammonia and abrasive cleaning agents, particularly on handles and other metal fixings.
  • Parts exposed when the window or door is open should be simply wiped clean, removing grime from old lubricant, airborne debris and remains of insect life.
  • Special attention should be paid to keep the drainage channels free and clear of blockages.
MOVING PARTS

Moving parts and fixing should be treated as follows.

  • A very light application of petroleum jelly or equivalent will keep the locking mechanism in good working order.
  • A suitable acid and resin free grease or lubricant should be used in the sliding bars, gears and face plates.
  • Maintenance of friction stays/hinges is critical and it is important to follow instruction for lubrication and adjustment.
  • Check that all fixings are secure.
DO’S
  • Clean the glass regularly with a good quality liquid spray glass cleaner.
  • Wash down the uPVC/Aluminium profiles and doors twice a year with warm soapy water, rinse well and wipe dry.
  • Only use cleaning materials which don’t impair anti-corrosion properties of the surface coatings.
  • Keep all tracks clear of dust and debris in order to reduce wear and tear on sliding parts.
  • Ensure all moving parts are lubricated with a small application of light oil once a year.
  • Replace damaged or worn parts with original Senator parts.
DONT’S
  • Don’t paint any Senator products.
  • Avoid all paste and cream cleaners.
  • Don’t use abrasives, paste, cream cleaner or brass cleaner on furniture: handles, door knockers, letter plates.
  • Never use any type of bleach, solvent or abrasive.
  • Never use glass cleaner on the uPVC or Aluminium profile.
CUSTOMER SURVEY
RESPONSE TIME TO INITIAL ENQUIRY
EXCELLENTVERY GOODGOODPOOR

SALES REP - EFFICIENCY & HELPFULNESS
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SURVEYOR - EFFICIENCY & HELPFULNESS
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PRE DELIVERY SERVICE & DELIVERY TIME
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FITTING STAFF - PUNCTUALITY, SPEED & QUALITY
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FITTING STAFF - EFFICIENCY & HELPFULNESS
EXCELLENTVERY GOODGOODPOOR

QUALITY OF PRODUCT & APPEARANCE OF FINISHED JOB
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OVERALL IMPRESSION & GRADING
EXCELLENTVERY GOODGOODPOOR

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